Returns & Exchanges

At Lulu Grey, our goal is simple: to provide quality products with exceptional customer service. If something isn’t quite right, we’re here to make it easy.

Return Window

We gladly accept returns and exchanges within 30 days of delivery. Returns submitted after 30 days will not be accepted.

New & Unworn Items

  • New, unworn items are eligible for a full refund or exchange.

  • Items must be returned in their original condition.

Worn Items

  • Worn items are not eligible for a refund.

  • However, we will happily replace the item with the same product.

  • If the original item is out of stock, we’ll offer a replacement of equal or higher value within our discretion.

Return Shipping

We’ve got you covered—return shipping is on us.
Simply fill out our return form to start the process, and we’ll take it from there.

If you have any questions along the way, our team is always happy to help. We want you to love your Lulu Grey pieces as much as we love bringing them to you.