Effective Date: January 29, 2026
Lulu Grey (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and shared when you visit or make a purchase from lulugrey.com (the “Site”).
Information We Collect
When you visit the Site, we may collect certain information about you, including:
Personal Information You Provide
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by third‑party payment processors; we do not store full payment details)
- Any information you provide when signing up for our newsletter or contacting us
Automatically Collected Information
- IP address
- Browser type and device information
- Pages viewed and interactions with the Site
- Cookies and similar tracking technologies used to improve site functionality and user experience
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, including shipping and payment processing
- Communicate with you about your orders, account, or inquiries
- Send marketing or promotional emails if you have opted in
- Provide our newsletter and updates
- Improve our website, products, and services
- Detect and prevent fraud or misuse of our Site
We do not sell, rent, or trade your personal information.
Email Communications
If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in every email. Transactional emails (such as order confirmations) will still be sent as needed to complete your purchase.
Sharing Your Information
We only share your information with trusted third parties when necessary to operate our business, such as:
- Payment processors
- Shipping and fulfillment providers
- Email marketing platforms
- Website hosting and analytics services
These third parties are only given access to the information necessary to perform their services and are required to protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable core website functionality
- Remember your preferences
- Analyze traffic and usage patterns
You may disable cookies through your browser settings; however, some features of the Site may not function properly.
Data Security
We take reasonable steps to protect your personal information using industry‑standard security measures. While no method of transmission over the internet is 100% secure, we strive to safeguard your data.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we have about you
- Request corrections or updates
- Request deletion of your personal information (subject to legal or operational requirements)
To exercise these rights, please contact us using the information below.
Children’s Privacy
Lulu Grey does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will promptly remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: sales@lulugrey.com
By using our Site, you agree to this Privacy Policy.